SECURITY
The site operated by 12767112 Canada Inc. as Canada-k9.ca offers you the exclusivity of many famous brands through its online catalogue. Security measures have been installed to protect the personal information of buyers and to offer them optimal protection against identity theft. You will find the certificate of authentication of the protection system on the homepage.
*We would like to make it clear that we do not share any personal information with partners or third parties for advertising or other purposes.
Privacy policy
Introduction
With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.
Please note that the backup configuration of this information is kept for a period of one month. All information concerning you will be deleted after this period.
Collecting personal information
- First name
- Postal address
- Postal code
- E-mail address
- Telephone/fax number
The personal information we collect is gathered through forms and through the interactivity established between you and our website. As indicated in the following section, we also use cookies and/or log files to gather information about you.
Forms and interactivity:
Your personal information is collected via the following forms:
- Website registration form
- Order forms
We use the information collected for the following purposes:
- Order tracking
- Information / Promotional offers
- Statistics
- Contact
Your information is also collected through the interactivity that may be established between you and our website in the following ways:
- Comments
- Correspondence
We use the information collected for the following purposes:
- Information or promotional offers
- Statistics
Opposition and withdrawal rights
We undertake to offer you the right to object to and withdraw your personal information.
The right to object means that Internet users may refuse to allow their personal information to be used for certain purposes mentioned at the time of collection.
The right of withdrawal is understood to be the possibility offered to Internet users to request that their personal information no longer appears, for example, on a mailing list.
To exercise these rights, you can : On request in writing with an official identity document to the following e-mail address :Info@canada-k9.ca
Access rights
We undertake to grant a right of access and rectification to the persons concerned who wish to consult, modify or delete information concerning them.
This right may be exercised : On request in writing with an official identity document to the following e-mail address : Info@canada-k9.ca
Security
The personal information we collect is kept in a secure environment. The people working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:
- Protocole SSL
- Access management – authorised persons
- Network surveillance software
We are committed to maintaining a high level of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, there is always an element of risk when using the Internet to transmit personal information.
Legislation
We undertake to comply with the legislative provisions set out in :
Legislation: Law 25 of the Government of Quebec.
GUARANTEE OF QUALITY
The goods are inspected before each shipment to ensure quality. However, it is possible that an item is defective. According to the law, you have 30 days to return the goods.
Canada-k9.ca will accept the return of merchandise free of charge if you are not completely satisfied with an item, or if your order has been damaged in transit. Please notify us within 10 days of receipt of your order, after 10 days of receipt the return of merchandise will be made at the customer’s expense.
You must first contact us by email within 3 days. of receiving the goods. Please note that you will need to provide us with the order number and proof of payment in order for your return to be processed quickly.
METHOD OF PAYMENT
Canada-k9.ca offers two payment methods.
Interac transfers from your banking institution directly to Canada-k9.ca as a supplier, without sharing your personal information with a third party. Once you select this method of payment, an email will be sent to you with the information to be included in your transfer.
The processing is immediate and secure, with no fees or charges on any side.
PayPal services, you are not required to create a PayPal account to pay for your purchases, you can make your payments using a credit card on the PayPal website.
PayPal service fee is 2.7% + $0.30 payable on the total order.
Transaction processing times vary depending on the payment method and financial institution chosen. You will receive a copy of your order at the email address you provide and a confirmation of payment.
The products offered are sold on the basis of the information provided in the Canada-k9 online shop. All prices are in Canadian dollars. They do not include federal or provincial taxes depending on the customer’s province of residence. Note that they are subject to change without notice.
PROCESSING, DELIVERY AND SHIPPING CHARGES
Regular order processing time is 3 to 5 business days, during peak periods this period can vary from 10 to 15 business days. Processing times may vary depending on the day the order is received, the method of payment used in PayPal, available stocks and the carrier.
In order to maintain excellence in our services, a 2% handling fee will be charged as of July 16, 2021 for all orders under $150.00.
Delivery will be made by Canada Post
if no one is present at the time of delivery, the package will be dropped off at the nearest postal outlet. Or according to the provisions adopted by Canada Post in its internal policies, Canada-k9.ca has no responsibility for the processing decisions or delivery policy of Canada Post.
Canada-k9.ca in collaboration with Canada Post offers four delivery options: Standard, Expedited, Xpresspost and Priority. The costs will be visible on the screen, you can make your choice before checkout.
Delivery times are the sole responsibility of Canada Post. The approximate standard delivery time is 3 to 5 business days within Canada. A tracking number will be sent to the email address provided so that you can follow the delivery process.
Shipping charges are calculated according to Canada Post rates, using your full address including your postal code provided at the time you placed your order. Taxes related to Canada Post services are added to the total order.
RETURN POLICY
If the items delivered have obvious defects in materials or workmanship, including possible shipping damage, Canada-k9.ca will accept returns free of charge if you are not completely satisfied with an item, or if your order was damaged in transit. Contact us using the « “order confirmation” email you received within minutes of completing your order so that we can send you the labels that will allow you to make your return free of charge.
Notify us within 3 days of receiving your order, after 10 days of receiving your order the return will be made at the customer’s expense.
Please help us serve you better by identifying your shipment, e.g. reuse the delivery note or a copy of your order confirmation. Packages without identification will be placed on hold for claims.
A credit note will be issued in the customer’s name, the credit note can be used at the customer’s discretion, it will not have an expiry date. Only the amount of the items ordered will be credited, taxes will be deducted from the new order.
Shipping charges paid by Canada-k9.ca to Canada Post, as well as the taxes associated with them, are not refundable.
* A maximum of two free returns are allowed per order. Any excess returns will be at the customer’s expense.
FOR ALL THE PRODUCTS :
Canada-k9.ca reserves the right to refuse returns that do not meet the following conditions:
- Packaging must be returned with all documentation (instruction booklet, etc.);
- Items must be in resalable condition;
- Damaged labels, cut cords or bitten goods and any soiled goods will be refused.
FOR CBD PRODUCTS :
- For any damage in transit, contact us to open a claim.
- Products with broken security seals will be refused.
FOR NUTRITIONAL PRODUCTS AND SUPPLEMENTS:
- For any damage to the glass jars during transport, please contact us to open a claim file.
- Products with broken security seals will be refused.
- The outside of a glass jar that has been soiled by the contents of another jar that has leaked is not considered a defective product, as the contents are still comestible.
- Treats; biscuits, hemp treats and dehydrated fruit are not returnable, for safety and hygiene reasons.
FOR CARE AND HYGIENE PRODUCTS:
- For safety and hygiene reasons, these products cannot be returned.
****Please note that all the above mentioned clauses apply only to purchases made through the Canada-k9.ca transactional site. This does not apply to products purchased in a shop or through a reseller.
GENERAL POLICIES
All personal data is treated confidentially, and we make every effort to ensure the protection of your personal information in accordance with our legal obligations. The data necessary to process commercial transactions is recorded and may be transmitted to partner companies (e.g. Canada Post) when processing the order.
By ordering an item from our catalogue, you agree to our policies and the commercial approach we have adopted to carry out transactions with you and to send you the goods.
Due to the complexity of managing e-commerce and its components, Canada-k9.ca expects that order processing and delivery should not exceed 10 business days. However, there may be delays beyond our control (due to the manufacturer, overseas shipping, customs, or Canada Post) that may prevent us from meeting these deadlines. In this case, we apologize and do our best to ensure your satisfaction. Please contact us if you find that the 10 working days deadline has been exceeded.
It is also possible for orders consisting of more than one item to require additional time. In fact, the order will not be shipped until all items in the order are in stock. In this instance, you will be advised of the delay.
LEGAL NOTICES
The following conditions apply to all contracts and deliveries as well as all other services. We specifically refuse all contradictory third-party conditions. All other statements must be confirmed by our legal services.
- For all communication use the order confirmation email you received a few minutes after completing your order, all the information we will need is there.
- Our office hours are from 9am to 5pm Eastern Time. The best way to reach us is by e-mail at info@canada-k9.ca. Leave us a description of your expectations. We recommend that our customers use the order confirmation e-mail to contact us. All the information we need to identify you is on this form. You can also reach us at 1 888 800-1771. Please leave a message with your name, phone number and order reference number. We will contact you as soon as possible.
